Error Message Every Time I Use Red Button on Sky Q

[y+draig+goch]

I  am getting this error message every time I use the red button to view a football match on Sky Q. How do I fix it? Worked fine before the upgrade and I have not changed my TV set

 

[oldfella]

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@y+draig+goch wrote:

I  am getting this error message every time I use the red button to view a football match on Sky Q. How do I fix it? Worked fine before the upgrade and I have not changed my TV set

hi @y+draig+goch 
To what Upgrade are you referring?

[y+draig+goch]

hi @oldfella - I upgraded from Sky Plus to Sky Q and the red button no longer worked

[oldfella]

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@y+draig+goch wrote:

hi @oldfella - I upgraded from Sky Plus to Sky Q and the red button no longer worked

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Hi @y+draig+goch 

Check in Home - Settings - Setup - Preferences.

If you have it set to Record 6 try changing it to Record 5.

This setting does affect Split Screen options