I cannot access the recordings on my main sky box and my sky mini box says no satellite signal

[Clogs01]

I can't access the recordings on my main sky box and it says no signal on my sky mini box

[Daniel0210]

@Clogs01 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.

[oldfella]

---

@Clogs01 wrote:

I can't access the recordings on my main sky box and it says no signal on my sky mini box

---

Hi @Clogs01 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

If you still cannot make or Access you recordings you possibly have a Hard drive issue and need to work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages