Error MR104

[Blake25]

Our multiroom box not been working for 3 days now but the main box in livingroom works fine. Keeps coming up error MR104 and we've reset the box and turned off and on at mains and still the problem persists. 

[Laing1]

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@Blake25 wrote:

Our multiroom box not been working for 3 days now but the main box in livingroom works fine. Keeps coming up error MR104 and we've reset the box and turned off and on at mains and still the problem persists. 

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@Blake25 have you also rebooted the main Q box 

if not then reboot your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot your mini box

[Sjcw]

It's always reboot everything is the solution but what is causing this.

If it was too far away from the sky q main box surely it would have started happening from day 1 of installation? Why has it started in the 6 months?

I've seen multiple occurrences of this error recently and I have a wifi booster in the room where the mini skybox is situated so it shouldn't be too far from the main box. 

[Laing1]

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@Sjcw wrote:

It's always reboot everything is the solution but what is causing this.

If it was too far away from the sky q main box surely it would have started happening from day 1 of installation? Why has it started in the 6 months?

I've seen multiple occurrences of this error recently and I have a wifi booster in the room where the mini skybox is situated so it shouldn't be too far from the main box. 

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@Sjcw a reboot is recommended as in the majority of cases this works  you say you have a wifi booster who is your broadband provider and was the booster supplied by Sky if the booster was supplied by Sky it should be situated half way between your main Q box and the mini box 

[Scoobysnax97]

The engineer came out today. The mini boxes were on a different network SSID to the main Q box.

Pressed the WPS button, Reactivated the mini boxes and working