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Discussion topic: Engineer visit required

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This message was authored by: AtillaRahun

Message posted on ‎15 Nov 2025 04:47 PM

Engineer visit required

My Sky Q service breaks up after 30 seconds on BBC1 and BBC2.  All other channelsdon't work at all and say, "No satelite signal."  Your engineer was here on Thursday 13November.  He seemed to have fixed it but just after he left, the problem came back.  I need another engineer visit.  He said that I need someone who can go into the roof void and fix a switch there.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎15 Nov 2025 04:52 PM

Re: Engineer visit required

Posted by a Superuser, not a Sky employee. Find out more

@AtillaRahun 

Sky engineers do not go into roof spaces. Their Health & Safety policies forbid it.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Sky customer since 2001
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎15 Nov 2025 06:20 PM

Re: Engineer visit required

Posted by a Superuser, not a Sky employee. Find out more
@AtillaRahun wrote:

He said that I need someone who can go into the roof void and fix a switch there.

If there's a distribution switch in the system then that's outside the remit of Sky support staff anyway: they neither install or maintain such equipment.

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