Downloading programmes

[David0101]

I’m trying to download a programme on ITV 1 called The Long Shadow but I’m unable to. It says to use this service I need to upgrafe my subscription. I've never heard of this before?

[Daniel0210]

@David0101 

Are you trying to download in HD while not having the HD add-on? If so try changing the default download preference from HD to SD in 

Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

[David0101]

Thanks @Daniel0210 

no I have HD add on. I just can't download it. 
never had this problem before?

[Daniel0210]

@David0101 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to David0101.

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[David0101]

Hi all sorted thanks 

i unplugged the power supply from the box and re plugged it. Hey presto, it worked.

Thanks for ongoing support.

Best

David