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Discussion topic: No Catch up or Recordings

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Message posted on ‎22 Nov 2023 09:00 AM

No Catch up or Recordings

I can't access any recordings or catch up services? Recordings won't load

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎22 Nov 2023 09:06 AM

Re: No Catch up or Recordings

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting your box?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: RyanBodkin

Message posted on ‎22 Nov 2023 09:13 AM

Re: No Catch up or Recordings

Multiple time

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This message was authored by: PandJ2020

Message posted on ‎22 Nov 2023 09:26 AM

Re: No Catch up or Recordings

Posted by a Superuser, not a Sky employee. Find out more

Then you'll need to contact Sky to investigate - the box may need replacing.

 

Possibly a hard disk issue:

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

 

Recordings may well be lost.

I am just another Sky customer and my views are my own even if you don't like the answers
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