Dont like new setup

[SKY22FHS]

I dont like the new sky as it cuts out all the time i dont know weather my programme has recored or anything dont like new product and its not good for an austic kid with sensory problems

[PandJ2020]

Ok, but you're just telling other customers here...

If you've moved from Sky+ to Q then you cannot move back.  You may not be able to cancel Q depending on what contract you've agreed.

[nigea99]

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@SKY22FHS wrote:
I dont like the new sky as it cuts out all the time i dont know weather my programme has recored or anything dont like new product and its not good for an austic kid with sensory problems

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hi @SKY22FHS 

Unfortunately the SKY Q interface is very different to the SKY HD one & can take a bit of getting used to. 

I don't suppose you have any friends or relatives who have had SKY Q longer and could help you get used it / answer any queries ?

There are some useful help videos if you go to the main page and secroll down to Help & then tab right & select 

'Select to view all our help articles and videos' 

As @PandJ2020, unfortunately you cannot go back to SKY HD which was  probalby much more suitable for both you & your child.

If you can give more info on what happens when, you say it cuts out, someone here  may be able to assist

[Chodley]

What have you moved to? Sky Stream? You can move back to Q from that.