Discussion topic: Do I get a discount on my Bill??

This message was authored by: Harrys297 · ‎20 Nov 2023

Hello. I have been receiving signal for minimal channels for the last few months, the engineer has been round and said a tree is in the way of the satellite and nothing can be done. How am I I expected to still pay my bill for a service that is not provided?

This message was authored by: GD1 · ‎20 Nov 2023

@Harrys297 A service is being provided, Sky isn't responsible for trees growing (as they will) You could call Sky to discuss this and cancel or look to get Sky stream.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎20 Nov 2023

@Harrys297

Did the engineer not discuss your options when they attended? Hopefully some notes were put on your account after the visit and Sky will know you are having satellite reception issues when you call them to discuss.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: Do I get a discount on my Bill??

Do I get a discount on my Bill??

All Replies

Re: Do I get a discount on my Bill??

Re: Do I get a discount on my Bill??

Was this discussion not helpful?

Search Sky Community

Start a new discussion