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Discussion topic: New box request

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Avatar for Neetie406
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This message was authored by: Neetie406

Message posted on ‎20 Nov 2023 11:02 AM

New box request

I spoke to someone last week. They made a note on our account that if we continued to have problems we could get a new box. I would like to request a new box.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎20 Nov 2023 11:06 AM

Re: New box request

Posted by a Superuser, not a Sky employee. Find out more

@Neetie406  You're not talking to Sky customer services via the forum, no one here can send you anything.  You'll need to call back.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎20 Nov 2023 11:28 AM

Re: New box request

Posted by a Superuser, not a Sky employee. Find out more

@Neetie406 

If Sky agree to what is described as a doorstep box swap, DPD will deliver your replacement box and take the faulty one away. Remember to remove the viewing card from the faulty box when you disconnect it. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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