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Discussion topic: Bill

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This message was authored by stuart3009 This message was authored by: stuart3009

Bill

So other day I was on phone to sky about my bill that I couldn't afford the bill he said wait till it goes into restricted mode then give us a ring and weather this is true sky will pay off the bill but can't only be used once 

 

HOW CAN I PHONE SKY!! When it won't allow me to speak to advisor unless I pay bill 


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This message was authored by daveNOS This message was authored by: daveNOS Answer

Re: Bill

Posted by a Superuser, not a Sky employee. Find out more

@stuart3009 While i wouldn't have relied 100% on what the agent told you there have been occassions posted here when customer have had debts waived by Sky, obvioulsy i have no idea what the exact criteria needs to be met for that to happen but if you where told that by an agent then you may have a valid case for a complaint.

If you can't get through by phone(try withholding your number to see if that helps) then you can make a complaint via this link https://www.sky.com/help/articles/how-to-make-a-complaint , ask that the call be listened to as now your unable to make contact to get the payment issue sorted as advised.

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