Discussion topic: Bill
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20 Oct 2024 05:59 PM
So other day I was on phone to sky about my bill that I couldn't afford the bill he said wait till it goes into restricted mode then give us a ring and weather this is true sky will pay off the bill but can't only be used once
HOW CAN I PHONE SKY!! When it won't allow me to speak to advisor unless I pay bill
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20 Oct 2024 06:12 PM
Posted by a Superuser, not a Sky employee. Find out more@stuart3009 While i wouldn't have relied 100% on what the agent told you there have been occassions posted here when customer have had debts waived by Sky, obvioulsy i have no idea what the exact criteria needs to be met for that to happen but if you where told that by an agent then you may have a valid case for a complaint.
If you can't get through by phone(try withholding your number to see if that helps) then you can make a complaint via this link https://www.sky.com/help/articles/how-to-make-a-complaint , ask that the call be listened to as now your unable to make contact to get the payment issue sorted as advised.