My sky bill

[Sharon106]

Hi name is Sharon and know my bill is due again on December 25th but will be getting paid before that week so can pay it before that day if that's ok u can make note of it

[Daniel0210]

@Sharon106 
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

It seems the payment for your November bill will be first! Don't worry about December yet and don't make an unnecessary manual payment. 

The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Sharon106]

Thanks that's helpful 

[Daniel0210]

@Sharon106 

I've edited my first reply and added paragraph 2.

[PandJ2020]

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@Sharon106 wrote:
...due again on December 25th but will be getting paid before that week so can pay it before that day if that's ok u can make note of it

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Be wary of making any manual payments unless requested to do so - they may not stop automatic collections...

As we're other customers we cannot see your account so cannot advise unless more detail is given.  A due date of 25 December would be unusual as it's only 13 November.  (Also, the 25th December is a bank holiday so banking will generally be delayed)

[Daniel0210 · Accepted solution]

@Sharon106 

Any payments for 25 December won't be processed until at least Friday the 27th. 

[Sharon106]

Ok thanks