Dispose or return old Sky Q equipment?

[skyreburn]

I downgraded my Sky subscription to basic when we moved house a year ago and Sky requested I return my Sky Q equipment.  I didn't get around to it as everything was chaotic for a while.  Sky never mentioned it again..  I rejoined Sky Q several months later but the engineer installed a new Sky Q box.  I still have the old one.  Does Sky still want it back?  Or can I dispose of it?

[caesarome · Accepted solution]

@skyreburn 

I'm surprised that Sky hasn't chased after you for it as all Sky Q equipment belongs to them so does need returning: You can use your own packaging to do this as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

[PandJ2020]

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@skyreburn wrote:

I still have the old one.  Does Sky still want it back?  Or can I dispose of it?

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Yes. No.

If you were charged for non-return they may refund that when you return it.

[skyreburn]

They haven't so far but thanks.

[PandJ2020]

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@skyreburn wrote:

They haven't so far but thanks.

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Ok, seems to have fell through the cracks - just don't 'dispose' of it...