Engineer

[Fiona266]

I have lost access to about 6 channels, although subscribed to. I am wheelchair bound, and live with my elderly father, and really need to have an engineer to come and sort it. I cannot find a way to easily book a visit HELP!

[Daniel0210]

@Fiona266 

Any error message displayed such at 'no satellite signal'?

[Fiona266]

The channel is currently affected by a problem with your satellite signal.

i have it on about 4 different channels.

being in a wheelchair, I can't move around to sort anything out and my dad is 85.  I have Sky Protect, and would really welcome an engineer to come and sort it for us.

[Daniel0210]

@Fiona266 
You aren’t contacting Sky Customer Services here. This is predominantly a customer led discussion forum where Sky customers are available to help other customers.
No signal and no satellite signal issues are different .

If you’re seeing a “no satellite signal” message perhaps get a family member or friend to check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.