DisneyPlus issue with sign up

[Chodley]

Didn't it show an email address when it asked to link accounts? Whose was that? Had someone else logged in on your Sky box?

[JamJane]

It didn't - but it's just my daughter's - but theres no way to cancel the link to sky on her account

[TobyDT]

 This is the code that I get but when I click continue nothing happens

[legs111]

I'm getting this error as well, after contacting Sky twice on live chat and today via phone, they don't seem to know what the issue is. I've also contacted Disney after Sky asked me to and they say it's a Sky issue.

Have you got an existing Disney+ account/subscription with the same email address as your Sky account?

[legs111]

@irnwho  - my post above in relation to the MYSKY_2306 error

[Me134]

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@TobyDT wrote:

I have just tried setting up my Disney+ Standard with Ads package, but when I get to the screen on my mobile device having scanned the QR code on the tv screen, the 8 digit code is pre-entered on my mobile device but when I try to click the "Continue" button nothing happens

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Have you tried manually entering the code rather than letting it auto fill. Just overwrite each box. You may need to generate a new code by coming out and back into the App.

[Chodley]

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@TobyDT wrote:

 This is the code that I get but when I click continue nothing happens

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It says underneath it "that doesn't look quite right". That's why you can't continue, it thinks that code is invalid.

[Chodley]

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@JamJane wrote:

It didn't - but it's just my daughter's - but theres no way to cancel the link to sky on her account

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It would have shown it in the first paragraphs of text on the left. It doesn't stand out but I read it all and spotted it.

Can you not just leave it as hers? You can share accounts in different locations unlike Netflix.

[Chodley]

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@TobyDT wrote:

 This is the code that I get but when I click continue nothing happens

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And don't use apps to read Qr codes, they're riddled with scams. Just use the camera app on the phone.

[Cazza521]

Linked my Disney plus to sky it worked one day now cannot access Disney plus on sky or my iPad/iPhone only get error message is this a known problem being worked on or am I alone

[irnwho]

I didnt have an account. I have since also tried to sign up with Disney to link this but that didnt work.

[Chodley]

Working fine here

[Sb555]

Anyone else got a mysky2010 error ? Just says try again later what rubbish.

Spoke to sky to cancel my legacy premium Disney but now can't activate the free one.   What a sham !

[irnwho]

I get an error like that and can't activate either.

[Anonymous]

I don't get an error just blue screens