162

Discussion topic: Disney+ black screen

Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
This message was authored by Kiero84 This message was authored by: Kiero84

Re: Disney+ black screen

This worked for me as well, However, considering that I am paying extra for Sky 4K AND Disney UHD, this is not an eccaptable resolution for me.

This message was authored by Austinored This message was authored by: Austinored

Re: Disney+ black screen

Yeah @Kiero84 my update worked before but now it's back to black screen. It doesn't matter I can still watch it on Xbox, phone or laptop. Let's hope there will be a resolution as I'm paying a lot for both Sky, Disney, Prime, Apple, Netflix!

Panasonic 50cx700 sky q 2tb, keep the 3d films, I am still watching those
This message was authored by Kellypestell This message was authored by: Kellypestell

Re: Disney+ black screen

Me to 

This message was authored by Kellypestell This message was authored by: Kellypestell

Re: Disney+ black screen

That does work !!!! But I'm not got UHD only HD 

but at least I can watch it piped though to the other tvs but I'm going to change it back to UHD 

but thank you 

This message was authored by Sprogget This message was authored by: Sprogget

Re: Disney+ black screen

I'm having the same problem Disney+ app working fine but blank screen when it come to watching, but you can fast forward work and you can then see the toggle screen at the bottom but press play again it goes back to blank, tried unplugging sky q box nd refreshing the app, but still the same, any advice?

This message was authored by DawnMax This message was authored by: DawnMax

Re: Disney+ black screen

Only thing that's worked for me is turning the setting on the Disney app to SD, it's annoying to be getting an inferior picture quality but until they sort it that seems like the only option 

This message was authored by Sprogget This message was authored by: Sprogget

Re: Disney+ black screen

Just tried, and it works a treat thank you DawnMax👍 like you definitely annoying until it's sorted out especially on large screens, once again thank you.

This message was authored by DawnMax This message was authored by: DawnMax

Re: Disney+ black screen

Glad it's sorted for you, maybe sky will give us some money back.......🤔🤣

This message was authored by SPJ145 This message was authored by: SPJ145

Re: Disney+ black screen

Just adding another voice to the issue and the current interim solution - blank screen on Disney+ for a number of titles. Changing the resolution to 1080P has resolved for now. Presumably there will be an update, hopefully soon. Guess somebody somewhere missed a step in an update. 

This message was authored by Kellypestell This message was authored by: Kellypestell

Re: Disney+ black screen

Yes let hope so - I can watch it on the tv apps so it's not so bad it's just that we have it on all tv via transmitter that sends pictures and audio in 4k 

so hope they soon do a update 

thank you 

This message was authored by Chodley This message was authored by: Chodley

Re: Disney+ black screen

Posted by a Superuser, not a Sky employee. Find out more

@DawnMax wrote:

Only thing that's worked for me is turning the setting on the Disney app to SD, it's annoying to be getting an inferior picture quality but until they sort it that seems like the only option 


A much better option is using the app on another device, in UHD.

This message was authored by Chodley This message was authored by: Chodley

Re: Disney+ black screen

Posted by a Superuser, not a Sky employee. Find out more

@Kellypestell wrote:

Yes let hope so - I can watch it on the tv apps so it's not so bad it's just that we have it on all tv via transmitter that sends pictures and audio in 4k 

so hope they soon do a update 

thank you 


Sorry, do you mean you use your one sky box to send the picture to multipl TVs via a hdmi splitter of some sort? So it centralises the thing which can run the apps so you don't need multiple ? And those TVs can't run apps themselves and you don't have minis/multiscreen?

This message was authored by Kellypestell This message was authored by: Kellypestell

Re: Disney+ black screen

Not sure what it is but my understanding is that from sky box from the HDMI it goes into a a splitter that turns it into a cat 6 sends it down to another splitter box and turns it back into HDMI to the kitchen Tv 📺 they have multiple box's and splitters that transfer the 4k to all the TVs dining room Kitchen. 
upstairs we have a small sky box and in the garden Room  but they only transmit in HD 

Not sure if I've explained myself x

This message was authored by Leigh33 This message was authored by: Leigh33

Re: Disney+ black screen

Hi

 

I have reset my apps and I am still having the same issues. 

thanks 

This message was authored by NathanBrailey This message was authored by: NathanBrailey

Re: Disney+ black screen

Hi I have followed the instructions that was provided. I have nkw have to book an engineer to come fix it as it completely messed up 

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion