Disney Subscription

[Twiggy26]

Sorry if this is a duplicated query. I rang sky on Sunday to activate the Sky Package. She said it was done and I would now get a reduced bill via Disney. Is that correct as I was expecting it to be added to my Sky Bill and I am reading that some people have had emails from Sky and Disney confirming a transfer. I am confused as to what should have happened. Thanks in advance

[SKY1992bf]

@Twiggy26  What subscription level of Disney have you subscribed to is it the free standard with ads or a higher chargeable subscription 

[nigea99 · Accepted solution]

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@Twiggy26 wrote:

Sorry if this is a duplicated query. I rang sky on Sunday to activate the Sky Package. She said it was done and I would now get a reduced bill via Disney. Is that correct as I was expecting it to be added to my Sky Bill and I am reading that some people have had emails from Sky and Disney confirming a transfer. I am confused as to what should have happened. Thanks in advance

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hi @Twiggy26 

You need to activate it & it does not show in SKy bills,

If you upgrade the tier then that is done via 'SKY Marketplace' which is separate to the SKY main bills.

See this article:

https://helpforum.sky.com/t5/Sky-TV/Your-Sky-TV-just-got-even-better-with-Disney/ba-p/5233029