Discovery + app not showing full content

[Helen2011]

I have recently updated my subscription to included TNT Sport due to the closure of Eurosport in the UK.  I should be able to access the full content of the Discovery+ app via my Sky Q box, but it's still saying I don't have the full subscription.  I've followed the on-line instructions, but it's still not giving me the content.  I also can only access the basic content through the Discovery+ on my tablet.  Whilst I'm not bothered about the app on my tablet, I would expect to see the full content via the app on Sky Q.  Why can't I?

[oldfella]

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@Helen2011 wrote:

I have recently updated my subscription to included TNT Sport due to the closure of Eurosport in the UK.  I should be able to access the full content of the Discovery+ app via my Sky Q box, but it's still saying I don't have the full subscription.  I've followed the on-line instructions, but it's still not giving me the content.  I also can only access the basic content through the Discovery+ on my tablet.  Whilst I'm not bothered about the app on my tablet, I would expect to see the full content via the app on Sky Q.  Why can't I?

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Hi @Helen2011 

TNT Sports subscribers get discovery+ Premium at no extra cost

If you choose to subscribe to TNT Sports with a discovery+ Basic account through Sky Marketplace, we’ll automatically upgrade you to a discovery+ Premium account. With this subscription, you’ll have access to comprehensive sports coverage.

Important: The Premium upgrade can take up to 24 hours, although TNT Sports channels will start working within six hours.

Above taken from the following link 
https://www.sky.com/help/articles/discovery-plus

[Helen2011]

I added TNT Sport to my account on Thursday and was able to access it immediately. Still no luck with Discovery+ premium.  Yes, I've logged out of the app on Sqy Q and the app on my tablet.  Still no luck sadly.  I've also refreshed all my apps.

[oldfella]

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@Helen2011 wrote:

I added TNT Sport to my account on Thursday and was able to access it immediately. Still no luck with Discovery+ premium.  Yes, I've logged out of the app on Sqy Q and the app on my tablet.  Still no luck sadly.  I've also refreshed all my apps.

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Hi @Helen2011 

Proir to subscribing to TNT Sports had you been using Discovery plus and was it fully activated on your Q box?

[Helen2011]

Yes I was given the basic account as part of the Sky package a couple of years ago at no extra cost.

[Helen2011]

Thanks, but 24 hours came and went 3 days ago - I'm still without the Discovery Plus upgrade.  That's the whole point of my message and comments.

[amt101]

I have the same problem, subscribed 3 days ago and it won't let me watch tnt on the app. It says I have premium in my products, very frustrating.