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Discussion topic: Returns packaging seems to be for Virgin

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This message was authored by: GUITAR72PICKER

Returns packaging seems to be for Virgin

I want to return SkyQ kit. Sky have sent me packaging but it has Virgin media printing all over it. Can I use the packaging to return the kit?

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This message was authored by: Daniel0210

Re: Returns packaging seems to be for Virgin

Posted by a Superuser, not a Sky employee. Find out more

@GUITAR72PICKER 

More important is the returns label so the parcel ends up in the correct warehouse for processing. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: GUITAR72PICKER

Re: Returns packaging seems to be for Virgin

Thank you

This message was authored by: Daniel0210

Re: Returns packaging seems to be for Virgin

Posted by a Superuser, not a Sky employee. Find out more

@GUITAR72PICKER 
If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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