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Discussion topic: Discovery+ Age rating on screen wont go away

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This message was authored by Chodley This message was authored by: Chodley

Re: Discovery+ Age rating on screen wont go away

Posted by a Superuser, not a Sky employee. Find out more

Ask Discovery+ if their xbox version is affected too.

This message was authored by Kelsingra This message was authored by: Kelsingra

Re: Discovery+ Age rating on screen wont go away

Posted by a Sky employee

Hey all,

 

I wanted to thank you for your contribution to this thread. We’ve been working with the teams at Discovery+ who have confirmed they’re testing a fix for this issue, with the hopes of the app being updated mid November.

 

We’ll update this thread when we know more.

 

*Temporarily marking this post as the answer until we have more updates on the issue.*

Fanni

Community Moderator

This message was authored by Pezza77 This message was authored by: Pezza77

Re: Discovery+ Age rating on screen wont go away

This only works if you only want to watch U programmes. You can't change the age limit in a kids profile.

mc321
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This message was authored by mc321 This message was authored by: mc321

Re: Discovery+ Age rating on screen wont go away


@Pezza77 wrote:

This only works if you only want to watch U programmes. You can't change the age limit in a kids profile.


You can change it to 15 as has already been discussed

I would suggest reading this thread to see why that is not a solution though and see that we are now waiting for a proper fix

This message was authored by Exers This message was authored by: Exers

Re: Discovery+ Age rating on screen wont go away

I'm so glad this came up. It's been driving me mad!

It's just a shame the Discovery+ person I spoke to was completely unaware that this was a known issue and just gave me the usual, check your broadband, uninstall/re-install the app etc etc!

Thanks for the update Sky.

mc321
Topic Author
This message was authored by mc321 This message was authored by: mc321

Re: Discovery+ Age rating on screen wont go away


@Exers wrote:

I'm so glad this came up. It's been driving me mad!

It's just a shame the Discovery+ person I spoke to was completely unaware that this was a known issue and just gave me the usual, check your broadband, uninstall/re-install the app etc etc!

Thanks for the update Sky.


Well thats quite worrying if they dont know about it because it has been reported for weeks now to them and also according to sky,they are working with discovery+ to solve the issue,so no idea who is telling the truth.

Also did you not ask them how they expect you to uninstall and reinstall the app when its on sky q? That isnt even possible.

Sounds about as helpful as the 2 people i spoke to at discovery+

This message was authored by gazwelsh10 This message was authored by: gazwelsh10

Re: Discovery+ Age rating on screen wont go away

Yip same thing on the odd dark bar at the top of screen

 

This message was authored by MrJohn1975 This message was authored by: MrJohn1975

Re: Discovery+ Age rating on screen wont go away

This worked for me thanks 

This message was authored by biteme2015 This message was authored by: biteme2015

Re: Discovery+ Age rating on screen wont go away

Yeah ours does the same and leave a black border at the top and bottom of the screen. I'm watching gold rush and it's doing it currently.

This message was authored by Bazza06 This message was authored by: Bazza06

Re: Discovery+ Age rating on screen wont go away

I'm sure these customer service centres tell their employees to lie and say they've never heard of X issue before. 
I've lost count of how many times I've been made to believe I'm the only one with an issue I've reported, despite their being dozens of other people reporting similar problems online.  

This message was authored by Boon2606 This message was authored by: Boon2606

Re: Discovery+ Age rating on screen wont go away

How long do these fixes take?

This message was authored by GB32 This message was authored by: GB32

Re: Discovery+ Age rating on screen wont go away

All appears to be resolved.

Reset my Sky Box by unplugging from mains waited 10 mins and plugged it back in yesterday.

I was using the temp fix with a 15 age rating profile before restarting the box.

Today using the all age rating profile the banner nolonger stays on after adverts .it appears that a fix has been installed and maybe reseting my box accepted the update ? Maybe someone from Sky can confirm. 

This message was authored by biteme2015 This message was authored by: biteme2015

Re: Discovery+ Age rating on screen wont go away

Only kinda fix iv found is to add a pin to my account then it goes away until the next set of adds then the age rating stays on after adds unless you go out to previous screen then straight back in again.

It then does this at every add break.

Maybe they should just get rid of adds until it's sorted 😆 🤣 

mc321
Topic Author
This message was authored by mc321 This message was authored by: mc321

Re: Discovery+ Age rating on screen wont go away


@GB32 wrote:

All appears to be resolved.

Reset my Sky Box by unplugging from mains waited 10 mins and plugged it back in yesterday.

I was using the temp fix with a 15 age rating profile before restarting the box.

Today using the all age rating profile the banner nolonger stays on after adverts .it appears that a fix has been installed and maybe reseting my box accepted the update ? Maybe someone from Sky can confirm. 


@GB32 Just checked and no update here,its still the same problem

Can you tell us what core software and client application version and player version you have from the discovery+ app

Mine is still 4.0.12

                        2.54.2

                        1.32.0 respectively

This message was authored by GB32 This message was authored by: GB32

Re: Discovery+ Age rating on screen wont go away

Update issue is still as was I was mistaken not realised I was watching via my sony tv app not the Sky q box .

Sky is still has the issue 😕 

 

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