Customer Services

[Hordle1]

My Sky Q stopped working this morning so I rebooted and it was OK for a short while, but then found out that I couldn't pause (hard disk issue).

I followed the instructions to reset the hard disk but now it is sitting on "you will be ready to go in a couple of minutes" for over an hour, resetting every 20 minutes or so.

I am disabled so cannot do much unless it is via the contol, and my mother is elderly and doesn't understand technical instructions.

I found  a number for customer services but it only pointed me online.

My mother watches sky all day so need it fixing ASAP.

I can get a new box delivered within 3-5 days but I need an engineer to install it as neither I nor my  mother can do it.

How do I speak to customer services?

[nigea99]

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@Hordle1 wrote:

My Sky Q stopped working this morning so I rebooted and it was OK for a short while, but then found out that I couldn't pause (hard disk issue).

I followed the instructions to reset the hard disk but now it is sitting on "you will be ready to go in a couple of minutes" for over an hour, resetting every 20 minutes or so.

I am disabled so cannot do much unless it is via the contol, and my mother is elderly and doesn't understand technical instructions.

I found  a number for customer services but it only pointed me online.

My mother watches sky all day so need it fixing ASAP.

I can get a new box delivered within 3-5 days but I need an engineer to install it as neither I nor my  mother can do it.

How do I speak to customer services?

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hi @Hordle1 

I have escalated your post to a SKY support team, who, hopefully, will be in touch. 

Please see this link re the escalation and what you might see:
Escalation Info 

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Brill+Gill]

Hi @nigea99, thanks for escalating this. We’ve sent @Hordle1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.