0

Discussion topic: Losing connection

Reply
This message was authored by: Christianatkin

Losing connection

Mini box keeps losing connection been going on for several weeks now, we have working WiFi so not a WiFi issue.

Reply

All Replies

This message was authored by: Laing1

Re: Losing connection

Posted by a Superuser, not a Sky employee. Find out more

@Christianatkin wrote:

Mini box keeps losing connection been going on for several weeks now, we have working WiFi so not a WiFi issue.


@Christianatkin Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot your mini box 

also who is your broadband provider if Sky what clour router do you have black or white


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Reply