Content with not play on Paramount plus

[AnthonyHowe]

Trying to watch Section 31 from the Paramount Plus app on my Sky Q but it wont play when I select it.

I can play it from the Paramount Plus app on my tablet, and it seems I can even cast it from there to my TV. 

Anyone got any ideas?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AnthonyHowe]

Hi,

Can you restart the sky expert chat because it seems to have expired but the issue is still not resolved, despite resetting the Q box, and forcing a software update.

Thanks.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AnthonyHowe]

Hi,

The engineer came and swapped the Q box, but it did not fix the problem with Paramount Plus not showing content. The engineer saw the problem but had no clue how to attempt to fix it. He suggested it must be a problem at the Sky server end.

So what do we try next?

[AnthonyHowe]

Can someone from Sky please initiate the live chat again so I can progress to a resolution?

[AnthonyHowe]

This issue needs escalating but Sky seem to have lost interest. How do I get assistance when I've tried everything that's been suggested?

[Laing1]

@AnthonyHowe you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

[AnthonyHowe]

Hi @Laing thanks for trying but ive already done all the things you'd normally expect as advised by the Sky support privately. That includes refreshing the apps, logoff the app and login, force box software update, full factory reset, and a box swap. Everything my end has been done so it must be the Sky end, hence I need their tech support.

They've been responsive until now.

[TJ54]

Hi 

Did you get any help in the end?

We have exactly the same issue and done exactly as you have and still have got no where?

Paramount+ support have also been involved (albeit very poor continuity as they operate only by email so far, so each response is someone different) and still no one has a clue.

[AnthonyHowe]

@TJ54 no response whatsoever from Sky. They've done the usual stuff but now it's got difficult they say nothing. I've given up chasing them as I can cast from the Paramount app to my TV with the same logonid as I use from my Sky Q box.