Sky q cant connect to network 16 Apr 24

[Russ4938]

Sky Q not connecting to network I have reset, changed cables between router and q box. Router is talking to q box as data lights lit. 

Normal sky channels working, Internet is working, but no apps etc..

Supposedly they are working on fibre etc in London but that should effect us in Leicestershire unless it's a main feed to all.

Apparently on downsite there's issues all over.

[ThePope27]

Hi @Russ4938,

Try performing a Network Reset on your Q box, navigate to Home > Settings > Setup > Network. Select "Status" and then choose "Reset" on the right-hand side. Follow the prompts to reconnect via WiFi to your router. If you're using Sky broadband, press the WPS button on the Sky router when prompted (not on the Q box, as the Network reset automatically initiates the main Q box WPS). For users with third-party broadband, input the SSID and password for the router's 2.4 GHz WiFi band, as WPS isn't compatible.

[ThePope27]

Furthermore if you are hardwired via Ethernet and don't have any mini boxes I would recommend turning off the box's built in WiFi by following the below

Enter the hidden menu by pressing Home and then navigating down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

[Russ4938 · Accepted solution]

Errrm I did everything being an ex aircraft Avionics Engineer not an arduous task however, with dodgy BT open reach connections in the Street doesn't help for which they acknowledge the issue but until it fully breaks they won't do anything. 

Anyway different issue.

I reset everything dozens of times including switching on and off the WiFi in the hidden menu's and replacing the ethernet link between the router and SkyQ box!

This morning it's all back!

Oh and all the kit is new (2weeks or so old) except skyQ which is only about 2 yrs old.

Anyway it's back overnite!

So this is a sky issue.

[Linnie1]

It's telling me to press wps on router but there isn't one

[Russ4938]

There one on the side for a model SR204 router or just pull the power plug out give it 20-30secs.

It will do the same job as the router will try to connect and re establish its self again albeit slowly.

The routers never seem to do anything quick.