Contacting customer services

[TB10]

Does anyone know if there is an email address for customer services? I am a new customer and have an issue with my account (which says I'm not a customer and have no documents/orders etc., despite them setting up my Sky Q today). The emails I received after initially signing up said you can contact customer services via chat, whatsapp and so on, but the link they provided had nothing but help articles. I just keep going round in circles on their awful website so would appreciate any advice!

[Daniel0210]

@TB10 

Sky don't use email as a general communication route I'm afraid. 

If you definitely need to contact Sky then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Be aware that the lines can be really busy at times.

[TB10]

Thank you for your reply!

[Amanda2506]

Same here. I have been trying to get in touch with Sky but it's impossible. They have almost doubled my bill & can't access any way for emailing or talking to someone, just very unhelpful 'help' advice. Awful.

[Daniel0210]

@Amanda2506 

Are your services restricted at the moment due to a missed payment? 

[SRMOLYNEAU]

My Wife and I are replacing our TV next month, and for what time duration do Sky need in which We've to book an appointment for broadband. From which we can then book appointment for SkyQ to be installed?

[Mark39]

@SRMOLYNEAU there's usually a 10 day to 2 week lead time for broadband. For Sky Q, the time varies depending on engineer availability in your area. I've seen recent posts suggesting July/August, but you'd best check with Sky.

[Chloe-W22 · Accepted solution]

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Community users?

Or you can create your own Community discussion by 🌟clicking here🌟

[tjdrivingschool]

DEAR SIR MADAM, 

I got a message from sky to return a product with retun package, however post man put your post behind the bin .with heavy rain it be come not useful to do anything. Can you please send me a new one please so I can return your product. 

Thanks 

(removed)

Moderator note: Removed personal/identifiable details

[Daniel0210]

@tjdrivingschool 
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

Your post will return tomorrow after Sky have removed your  name and address from a public forum.

In answer to your question, if that happens it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Pearlo]

Good afternoon,

Not sure if you can help ,I have been having problems with my delivery with DPD and Sky , unfortunately delivery is scheduled for afternoon but both still work,we have asked for alternative address to be used but Sky suspended it and we are not allowed to use alternative arrangements,my delivery was still delivered even though I was not inthis is the 3 time  of issues with them,the last two deliveries was wrong block.i have contacted Sky to ask for alternative address to be used or pick and they said they cannot do that, only option to reschedule which will do but why is do hard to get a delivery sorted out.

[PandJ2020]

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@Pearlo wrote:

Good afternoon,

Not sure if you can help ,I have been having problems with my delivery with DPD and Sky , unfortunately delivery is scheduled for afternoon but both still work,we have asked for alternative address to be used but Sky suspended it and we are not allowed to use alternative arrangements,my delivery was still delivered even though I was not inthis is the 3 time  of issues with them,the last two deliveries was wrong block.i have contacted Sky to ask for alternative address to be used or pick and they said they cannot do that, only option to reschedule which will do but why is do hard to get a delivery sorted out.

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We're other customers here.  Sky/DPD will only deliver to the account address for security reasons.