0

Discussion topic: Connectivity

Reply
Avatar for bssn
Level 1 icon
What's this?
This message was authored by: bssn

Message posted on ‎01 Sep 2025 02:21 PM

Connectivity

my TV is saying that it has got aerial connections therefore it cannot connect. Can anybody help me please?

Report post
Post 1 of 6
158 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎01 Sep 2025 02:27 PM

Re: Connectivity

Posted by a Superuser, not a Sky employee. Find out more

@bssn 

That could be a message from the TV as Sky Q doesn't use aerial connections.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 6
155 Views
Reply
Avatar for bssn
Level 1 icon
What's this?
Topic Author
This message was authored by: bssn

Message posted on ‎01 Sep 2025 02:27 PM

Re: Connectivity

Sorry I should've said that my TV is saying that it hasn't got aerial connections so therefore it is unable to connect. Can anybody help me please?

Report post
Post 3 of 6
154 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎01 Sep 2025 02:46 PM

Re: Connectivity

Posted by a Superuser, not a Sky employee. Find out more

@bssn 

Your additional thread asking the same has been removed to prevent duplication of responses. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 4 of 6
136 Views
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎01 Sep 2025 02:46 PM

Re: Connectivity

Posted by a Superuser, not a Sky employee. Find out more
@bssn wrote:

Sorry I should've said that my TV is saying that it hasn't got aerial connections so therefore it is unable to connect. Can anybody help me please?

This isn't anything to do with Sky or Sky Q, that is a TV message, have you tried using the TV remote and cycling through the inputs?   Also suggest reading the TV's user manual to familiarise yourself with what to do in such cases.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 5 of 6
135 Views
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎01 Sep 2025 03:10 PM

Re: Connectivity

Posted by a Superuser, not a Sky employee. Find out more

If your TV is reporting no 'aerial connections' then its in tuner mode for receiving a Freeview signal from an external aerial.

 

You need to change the TV to the HDMI port the Sky box is plugged into.

 

Alternatively, hitting the home (or Sky) button will send a signal to your TV that should switch it automatically.  (As long as CEC is enabled on both the TV and Sky Box)

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 6 of 6
123 Views
0 Likes
Reply
Reply