Connectivity problem -

[Jacqui1608]

Hi, with my Skyq mini box, my TV says - you can't watch TV at the moment as there is a connectivity problem. 

Thank you 

But the settings say I have both connection to Sky Q box And, Network connection. 

Any ideas ? Sky Q main box working fine. 

[oldfella]

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@Jacqui1608 wrote:

Hi, with my Skyq mini box, my TV says - you can't watch TV at the moment as there is a connectivity problem. 

Thank you 

But the settings say I have both connection to Sky Q box And, Network connection. 

Any ideas ? Sky Q main box working fine. 

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Hi @Jacqui1608 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[GD1]

@Jacqui1608  Try unplugging both mini & main Q box, then plug main Q box in again, let is fully reboot then do the same with the mini.

[Drogba11]

I kept losing connectivity to Sky Q mini in my bedroom.  Pain as had to keep re conecting.  Parring up and switching on an off at the wall.  In the end I got so fed up I got a TV man in, he said the strenght from the Mini box just isnt strong enough, this is a common problem.  What he did was set up an ethernet connection to The Sky Q box so we do not rely on Wifi as we have a constant connection .  Since then it has remained connected all the time and in the morning I can have Tv on from Sky Mini without having to re start the Q box downstairs first. Unfortunately this did cost me £200 but at least it has saved the problem as I could be watching something and it stop mid program.  It drives you mad if you want to watch something and have to keep going through the same problems.  Hope this helps someone 

[Spod87]

Having  the same issue also. Currently waiting for mini to reload. Absolute joke. Had them out already. 300 full fibre and 2 boosters later and it still looses connection as do many other devices 

[Bazman94]

We are having the same issues seriously yhinking of binning Sky altogether paying £102 for a service you dont get. Bang your head off a wall it eventually hurts.

[Bradsky78]

Likewise, constant connection issues. WiFi in and out. Simply not good enough for the price we pay.  Time for Sky to go I think. 

[royalcounty77]

Have the same problem at least once a week. Never had any issues when I just had standard 30mps bro, since I upgraded my broadband to full fibre 500gb I have encountered connectivity problems. Mini box is connected by ethernet cable to router. Sometimes I have to reset 3 or 4 times before it works. 

[Bazman94]

Ours started shen we went to full fibre to. Although we have multiroom and one of the mini boxes i think is the issue as we have disconnected it and have had no trouble this was found out after the last post