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Discussion topic: Connection problems

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This message was authored by Paullet This message was authored by: Paullet

Connection problems

My sky box in the bedroom will only connect to the broadband after 6am, no earlier, unless I go turn on the tv downstairs and have that one on and running first. 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Connection problems

Posted by a Superuser, not a Sky employee. Find out more

@Paullet wrote:

My sky box in the bedroom will only connect to the broadband after 6am, no earlier, unless I go turn on the tv downstairs and have that one on and running first. 


@Paullet your main box wil be set to eco in the standby settings you will need to change the main box and the mini box to either active or non eco mode puts the boxes into a deep sleep between roughly 2.30am and 6.00am 

 see the link below 

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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