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Discussion topic: No satellite signal

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This message was authored by Katies94 This message was authored by: Katies94

No satellite signal

I've got no satellite signal but can't see where it's coming from as checked
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This message was authored by GD1 This message was authored by: GD1

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Katies94  No sure why you posted this in the broadband forum as it's not a broadbande issue.

 

A no satellite signal message is normally down to either a dish or cable issue.  You can work through the steps below.

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Katies94 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV).

A “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

▪️

If you have Sky+ / Sky+HD (you haven't specified) you'll need to contact a local satellite company and arrange an engineer at your own expense. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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