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Discussion topic: Changing remote

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This message was authored by Youngie_92 This message was authored by: Youngie_92

Changing remote

Hi, I want to swap my Sky Q main remote with my Sky Q mini remote as its better, is this possible? And if so, how do I do it?

 

thanks!

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This message was authored by nigea99 This message was authored by: nigea99

Re: Changing remote

Posted by a Superuser, not a Sky employee. Find out more

@Youngie_92 wrote:

Hi, I want to swap my Sky Q main remote with my Sky Q mini remote as its better, is this possible? And if so, how do I do it?

 

thanks!


hi @Youngie_92 

 

Yes start be resetting the remote:
Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the other box and your associated TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

 

Repeat for the other one

 

Just out of interest why is the one currently in use for the mini better ?

Youngie_92
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This message was authored by Youngie_92 This message was authored by: Youngie_92

Re: Changing remote

Thank you very much, it worked!

 

the main one is quite old and has a damaged back, the mini remote is brand new and a better feel 😊

 

thanks

This message was authored by oldfella This message was authored by: oldfella

Re: Changing remote

Posted by a Superuser, not a Sky employee. Find out more

@Youngie_92 wrote:

the main one is quite old and has a damaged back, the mini remote is brand new and a better feel 😊


Hi @Youngie_92 

You can get a free replacement if the remote is damaged.
Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

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