Changing Wifi Network - Mini Box not connecting

[NickF8]

HI

I hope someone can help… I have a Sky Q Main box, a Sky Q Wireless Extender and a Sky Q Mini Box. I am trying to change the Wireless network it uses as I am moving away from Sky due to slow speeds and they don’t have fibre in my area.

I successfully did the Reset on the Main Q box and connected it to the new Wireless network1, so all good there. I did the WPS button on the Q Extender and on the Main Q box, as I think this is how you sync those up ? Then did it with the Mini Q upstairs – However, after restarting all 3 boxes, the Mini Q says it can’t find the Main Q box.

What am I doing wrong ? Does anyone know the correct process please ?

Thanks

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Update - spoken to @NickF8 and after some steps the issue is resolved. 

[Tom871]

Hello I have the same problem. Please advise

[SerFinchalot.TTV]

Hello, I also have the same issue.

please advise what steps were taken to resolve OP's issue.

doesnt allow me to simply search for a new WiFi, wants me to enter an IP address manually (which doesn't work)

[SerFinchalot.TTV]

@Lisa-P1987 

[Claire00zz1]

Can you please advise how to do this as I have the same issue. @Lisa-P1987 

[Chodley]

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@Lisa-P1987 wrote:

Update - spoken to @NickF8and after some steps the issue is resolved. 

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Can you share what was done.?

[Chodley]

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@Claire00zz1 wrote:

Can you please advise how to do this as I have the same issue. @Lisa-P1987 

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Have you done a network reset preocess on the mini?

[NicTay215]

I also have this issue?? How did you resolve it please?

[NickF8]

Hi

My issue was I had 3 x SSIDs on the same Wifi Router and initially did not use the first (main) one for the Sky Devices. When I changed to using thst one, they all connected up using the Standard sequence of Main Q Box, Extender, then Mini box.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @NicTay215 to chat.

[SerFinchalot.TTV]

Could I have some assistance as well please?

[Lisa-P1987]

We are still looking to help you @NicTay215. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[SerFinchalot.TTV]

Can I have assistance with the same issue please??