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Discussion topic: Changed broadband, Sky q now not working

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This message was authored by Chrisl1210 This message was authored by: Chrisl1210

Changed broadband, Sky q now not working

Hi

 

We've recently had youfibre installed at the house, I turned off the Sky Q Router/hub and the Sky Q box, I renamed the new WiFi to the old one, everything worked, connected to the WiFi straight away etc, then I turned on the Sky Q box. 

It took a couple of attempts to get it to connect to the WiFi but it did, however we have lost satellite signal.

 

I have pulled the power out, left it a few minutes, even done the reset using Settings, 0, 0, 1 menu, however I still have the No Satellite Signal on a black screen, all menu options, such as Records, Catch Up, On Demand, Cinema, Apps just say To Use This Service, you need a satellite signal. 

 

Does anyone have any suggestions I can try?

 

Thanks