Changed broadband, Sky q now not working

[Chrisl1210]

Hi

We've recently had youfibre installed at the house, I turned off the Sky Q Router/hub and the Sky Q box, I renamed the new WiFi to the old one, everything worked, connected to the WiFi straight away etc, then I turned on the Sky Q box. 

It took a couple of attempts to get it to connect to the WiFi but it did, however we have lost satellite signal.

I have pulled the power out, left it a few minutes, even done the reset using Settings, 0, 0, 1 menu, however I still have the No Satellite Signal on a black screen, all menu options, such as Records, Catch Up, On Demand, Cinema, Apps just say To Use This Service, you need a satellite signal. 

Does anyone have any suggestions I can try?

Thanks

[oldfella]

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@Chrisl1210 wrote:

Hi

We've recently had youfibre installed at the house, I turned off the Sky Q Router/hub and the Sky Q box, I renamed the new WiFi to the old one, everything worked, connected to the WiFi straight away etc, then I turned on the Sky Q box. 

It took a couple of attempts to get it to connect to the WiFi but it did, however we have lost satellite signal.

I have pulled the power out, left it a few minutes, even done the reset using Settings, 0, 0, 1 menu, however I still have the No Satellite Signal on a black screen, all menu options, such as Records, Catch Up, On Demand, Cinema, Apps just say To Use This Service, you need a satellite signal. 

Does anyone have any suggestions I can try?

Thanks

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Hi @Chrisl1210 

Do you have your own dish or are you on a communal system?

[Chrisl1210]

Hi, it's our own dish. 

[oldfella]

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@Chrisl1210 wrote:

Hi, it's our own dish. 

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OK @Chrisl1210 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

[Chrisl1210]

Thanks, engineer booked as I've still got the same issue.