@Matthew0002 wrote:
I had SkyQ installed on Saturday but haven't been able to asccess any catchup as it says that I need to upgrade.
I have tried to set it to SD and have made sure that the box is on the latest software which it is but neither have worked as the error still shows.
hi @Matthew0002
Unfortunatley, I think you are suffering from a bug at SKY's end which can affect some new customers when trying to download.
I have escalated your post to SKY who, hopefully, will be in touch.
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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