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Discussion topic: Sky Q mini box non responsive

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This message was authored by Dr+Duncan This message was authored by: Dr+Duncan

Sky Q mini box non responsive

Mini box will not turn on only red light remote has no effect turning off resetting box has no effect cannot get green or orange light

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q mini box non responsive

Posted by a Superuser, not a Sky employee. Find out more

@Dr+Duncan wrote:

Mini box will not turn on only red light remote has no effect turning off resetting box has no effect cannot get green or orange light


Hi @Dr+Duncan 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
Try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Dr+Duncan
Topic Author
This message was authored by Dr+Duncan This message was authored by: Dr+Duncan

Re: Sky Q mini box non responsive

Thanks but I fear the box is dead

no response to anything 

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q mini box non responsive

Posted by a Superuser, not a Sky employee. Find out more

@Dr+Duncan wrote:

Thanks but I fear the box is dead

no response to anything 


Hi @Dr+Duncan 

Work through the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on 

Dr+Duncan
Topic Author
This message was authored by Dr+Duncan This message was authored by: Dr+Duncan

Re: Sky Q mini box non responsive

ThankThe mini box is unresponsive & I think dead

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