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Discussion topic: Catch up

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Siobhan64
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This message was authored by Siobhan64 This message was authored by: Siobhan64

Catch up

‎09 Jun 2023 07:55 PM

Catch up not working for past 24hrs
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Laing1
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Re: Catch up

‎09 Jun 2023 08:04 PM

Posted by a Superuser, not a Sky employee. Find out more
@Siobhan64 wrote:
Catch up not working for past 24hrs

@Siobhan64 are you a new customer ? if not has it been working before and have you recently changed any of your subscriptions 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Siobhan64
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This message was authored by Siobhan64 This message was authored by: Siobhan64

Re: Catch up

‎09 Jun 2023 08:14 PM

No I am with sky 11 yrs. Have not changed any subscriptions.

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Laing1
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Superuser
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Re: Catch up

‎09 Jun 2023 08:20 PM

Posted by a Superuser, not a Sky employee. Find out more
@Siobhan64 wrote:

No I am with sky 11 yrs. Have not changed any subscriptions.

@Siobhan64 Have you tried rebooting your router then your main Q box

ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Siobhan64
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This message was authored by Siobhan64 This message was authored by: Siobhan64

Re: Catch up

‎09 Jun 2023 08:36 PM

Hi that seems to have worked . Don't know why I never thought of that 😂

Thank you I need to refresh my brain .

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1

Re: Catch up

‎09 Jun 2023 08:38 PM

Posted by a Superuser, not a Sky employee. Find out more
@Siobhan64 wrote:

Hi that seems to have worked . Don't know why I never thought of that 😂

Thank you I need to refresh my brain .

@Siobhan64 glad you are back up and working 🤣


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Siobhan64
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This message was authored by Siobhan64 This message was authored by: Siobhan64

Re: Catch up

‎09 Jun 2023 08:38 PM

No recheck it just goes back to main TV guide .

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