@Jessicarebeca wrote:
It says is not connection
I have tried to go to settings than connecting the router than it says to pres on WPS button to connect but still not working I have tried to plug the wire again in to the router still not working
Hi @Jessicarebeca
Assume you carried out a Network reset on your Q box.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
