@Tonygnu wrote:
my catch up tv and down loading catch up tv isnt working anymore on my Sky Q. when I try to use it, a banner come across the top of my screen saying " We have trouble reaching this service right now, don't worry we will keep trying " and just goes back to main menu. I have a good internet connection. I have rebooted my Q box, removed and cleaned and refitted my card, but still the same issue.
Hi @Tonygnu
have you checked in Settings in the Home menu that your Q box is connected to the Internet.
Home - Settings - Status.
Does Network connection have a tick??
Regardless, try completely resetting your. Box connection.
First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
