Cannot redeem Apple TV+ 6 month offer

[Fabiog1974]

I have been trying to redeem the Apple TV+ 6 month offer, got the code from the Sky VIP app, click on the link and get stuck on the redeem offer page...
Clicking on the "Redeem Now" button only reloads the page and nothing else happens!

I tried different browsers, logging in to Apple TV's website (I already have a subscription), opening the Apple TV app...nothing worked...

Any help will be very appreciated.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Greenfingers001 · Accepted solution]

Update:

Spoke with customer and was resolved by closing the My Sky app and download the Apple TV app on the phone or tablet. Then go back to the Apple TV+ giveaway in the My Sky app and click the link to restart the activation of the trial.

If this doesn't resolve the issue, go to the email you got confirming the giveaway and click the link there.

Thanks again for the escalation have a great weekend 🙂

[Fabiog1974]

@Greenfingers001 Thanks for sorting this!

Using my phone (with the Apple TV app installed) worked when clicking on the confirmation email link...

[scampi+morrison]

Hi. I am having the same issue. I have downloaded the sky tv app, but the link is still just loading and not opening anything else. Any advice would be appreciated. Thanks 

[oO0C4B4N4]

Have tried all of that, but simply stuck on the redeem page. Have deleted and re-downloaded both the sky and appletv app and still can't get past the redeem button.

any help appreciated from anyone

thanks

[oO0C4B4N4]

Ok hold fire! Did nothing different but tried again 5 minutes later and it worked first time. I wonder if Apple had an issue with a server somewhere?

anyway Ted Lasso here I come!

[Bearminguez]

I too am having the same problem. I am using my phone. I deleted and re-downloaded both apps. I have tried the link in the Sky app and the link I received in an email. They all take me to the same redeem page and then just keeps reloading when I click on "Redeem Now".

please help

[scampi+morrison]

Hey @oO0C4B4N4 @thanks for the advice. I waited too and it worked fine, I'm in. 👌🏻

[Fabiog1974]

 It's definitely an issue on Apple's side. Only opening the link from the email with the Apple TV app (and being logged in) on my iPhone worked...and it sounds like it may be a bit on and off. Maybe keep trying?

[Hellikitty]

Hello, I have been trying to access this offer too. Where do I get this link from Sky please?

Thanks

@Vivienne

[Fabiog1974]

@Hellikitty You'll get the link in the MySky app, Sky VIP then Giveaways section.

[Hellikitty]

On the 'Giveaways' section in Sky VIP and then I had to scroll down for my offer on my google phone.  I could not find this giveaway on my TV though.  This is where the dillema ensued for us.  I will now try to go the the TV and see if this action has actually worked for us this time.  So fingers crossed 😄

[Steve+52]

I get as far as being given an activation code and my credit card verified then ziltch. I cannot sing in anywhere and I am not asked for the activation code on Apple TV, I am just offered a paid subscriprion.  I tried this on my Samsung TV,  My LG TV (when my main SkyQ box is), and on my Mac computer. 

[Steve+52]

I am sorry but I was looking for help in sorting this out and forgot to say so. I would be grateful if someone could help.