56

Discussion topic: Cannot redeem Apple TV+ 6 month offer

Reply
This message was authored by Fabiog1974 This message was authored by: Fabiog1974

Cannot redeem Apple TV+ 6 month offer

I have been trying to redeem the Apple TV+ 6 month offer, got the code from the Sky VIP app, click on the link and get stuck on the redeem offer page...
Clicking on the "Redeem Now" button only reloads the page and nothing else happens!

 

I tried different browsers, logging in to Apple TV's website (I already have a subscription), opening the Apple TV app...nothing worked...

 

Any help will be very appreciated.

 

Screenshot 2023-03-10 at 17.07.52.png


Best Answers
This message was authored by Greenfingers001 This message was authored by: Greenfingers001 Answer

Re: Cannot redeem Apple TV+ 6 month offer

Posted by a Sky employee

Update:

 

Spoke with customer and was resolved by closing the My Sky app and download the Apple TV app on the phone or tablet. Then go back to the Apple TV+ giveaway in the My Sky app and click the link to restart the activation of the trial.

If this doesn't resolve the issue, go to the email you got confirming the giveaway and click the link there.

 

Thanks again for the escalation have a great weekend 🙂

View this Answer within the discussion