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Discussion topic: Cannot pause

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This message was authored by JPPR This message was authored by: JPPR

Cannot pause

Cannot pause live tv, retrieve recordings or record 


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Cannot pause

Posted by a Superuser, not a Sky employee. Find out more

@JPPR wrote:

Cannot pause live tv, retrieve recordings or record 


Hi @JPPR 

Have you tried rebooting the Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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This message was authored by nigea99 This message was authored by: nigea99

Re: Cannot pause

Posted by a Superuser, not a Sky employee. Find out more

hi @JPPR 

 

Sounds like a hard disc problem.

 

Please see this link:

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

 

This message was authored by oldfella This message was authored by: oldfella Answer

Re: Cannot pause

Posted by a Superuser, not a Sky employee. Find out more

@JPPR wrote:

Cannot pause live tv, retrieve recordings or record 


Hi @JPPR 

Have you tried rebooting the Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

JPPR
Topic Author
This message was authored by JPPR This message was authored by: JPPR

Re: Cannot pause

Hi @nigea99 

 

Thanks for your response. It was a hard disk problem which is now resolved.

JPPR
Topic Author
This message was authored by JPPR This message was authored by: JPPR

Re: Cannot pause

Hi @oldfella 

 

Thanks for your reply. The hard drive needed to be reset. 

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