Cannot download brookside on demand any more

[Julia-Harries68]

Having the same issues trying to download the last 5 episodes of series 19 this week

[SJO2]

Seems to be hit and miss lately. Tried downloading an episode and it went to 100%+, cancelled the download and deleted it the tried again and it worked. Had a few occasions when it was like this.

[BrizzleTim]

Cant download any today. How long does it take to fix these issues Sky?

[MightyQuinn]

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@BrizzleTim wrote:

Cant download any today. How long does it take to fix these issues Sky?

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Hi @BrizzleTim   Forever unles you inform them. I would report it to viewer relations by emailing [email protected] .

[Chloe-W22]

Hi @Julia-Harries68 @SJO2 @BrizzleTim,

I'm just circling back to this as this was resolved by support teams but if the issue persists I want to go back with the feedback.

Please tell me:

- The exact content having the issue

- The series and episode number

- The exact issue you are seeing (a picture is always really helpful)

Thanks,

[BrizzleTim]

@Chloe-W22 

The issue today was with series 19 episode 16. Took 7 attempts of starting the download, cancelling and restarting to get it fixed. It starts to download reaches 100% and still continues before saying download failed. In the end I watched it on the STV app. Strangely enough when requesting a download via the Sky Go it worked first time. What's also not happening is auto download of the following episode.

[Chloe-W22]

Thanks @BrizzleTim, just had confimation support teams are already aware and working to fix it 💪

[Julia-Harries68]

It's exactly the same for me, so annoying.

i did on line chat with sky last night and she offered me to call an engineer out.

i told her it's not just me there must be an issue their end. 

[Chloe-W22]

Hi all, just checking up on this again after the weekend. This looks to be resolved however if you're having any further issues with the download bar exceeding 100% then let me know.

For anything else feel free to create another thread by clicking here and explaining the symptoms.

[SJO2]

Great, thanks 👍 

[BrizzleTim]

@Chloe-W22 having the same issue again with the later episodes from 1990. Constantly getting download failed, even requesting via sky go and they fail. Will watch via STV app but wanted to raise it. 

[Julia-Harries68]

Isn't it annoying, I have noticed the same issue. 😩

[Craig1969dky]

Ahhh the continuing issue that will get back to normal and some point. Annoying. I download as many as I can when it is working properly. 

[Chloe-W22]

Hey all,

Can I have the series and episode numbers so I can raise?

[BrizzleTim]

@Chloe-W22 For me it's series 1990 from episode 120 onwards. I tried downloading episode 1

of  1991 and that failed as well so it's multiple problems.