Cannot connect to sky q

[jayne+emanuelli]

Hi please can you help me with booking a engineer. 

We had sky air, a few weeks ago and since then we have not been able to connect to sky q .we have followed all in instructions,  and still can't connect. 

 jayne [Removed]

Moderator notes: removed personal info

[Chodley]

What is Sky air?

I've flagged your post to get the personal details removed as this is a public forum, not a private sky customer service portal. Common misunderstanding.

[oj01]

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@jayne+emanuelli wrote:

Hi please can you help me with booking a engineer. 

We had sky air, a few weeks ago and since then we have not been able to connect to sky q .we have followed all in instructions,  and still can't connect. 

 jayne [Removed]

Moderator notes: removed personal info

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Sky Air? Do you mean you got a Sky Glass Air TV? if so, your Sky Q subscription would have been cancelled when your Sky Glass subscription started.