Issue with mini box Mr106

[oldfella]

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@MattAshby wrote:

Hi I have just switched to virgin media from Vodafone. I also use BT mesh discs as I live in a large house. 

the main sky box is connected and has no issues 

both of the mini boxes show as connected to the same mesh WiFi system as the main box. However whenever I try and reactivate the box I get error mr106 

there is no issue with my broadband as I'm using the same connection to type this 

Any help appreciated thanks 

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Mm

The WiFi is certainly going to be congested @MattAshby 

As far as I see it you have three WiFi networks.

1. Virgin Media
2. BT Disc Mesh
3. Q box WiFi.

If using WiFi then the minis will only connect reliably to the Main Q box mesh and do they cannot use the same WiFi to which the Q box is connecting.

[Oisin1]

I have 2 sky q mini boxes and neither will connect to main box, have try all the usual methods and still nothing. In the settings menu on my sky q main box where it says watch on sky q mini there is an x and it won't let me reactivate.

 

[oldfella]

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@Oisin1 wrote:

I have 2 sky q mini boxes and neither will connect to main box, have try all the usual methods and still nothing. In the settings menu on my sky q main box where it says watch on sky q mini there is an x and it won't let me reactivate.

 

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Hi @Oisin1 

Try a Reset Settings in the main Q box hidden menu and then see if you can Reactivate the Watch on minis/
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Oisin1]

Tried that and still not working

[Stellag]

I have multi room subscriptions. Suddenly under settings the two items, watch via sky go and watch on sky Q mini box have now both got crosses. When I press to reactivate nothing happens and both say the Sky Q box needs to be authorised for this service.  Is there a way I can fix this please?

[ginger101010]

I have the same issue: 2 mii boxes not connecting to the main box and main box displaying 'X' next to Watch on mini box and watch on sky go. Sky go app also not working on iphone / ipad. Tried all the instructions. Main box is connect via ethernet to my BT router, got a sky network mesh box connecting the tv's and network is ticked on all tv's,but on the mini boxes the 'Connection to sky Q box' is 'X'.

All was working late last night. This morning was watching tv on a mini box when the mr104 error appeared.

Smells of a sky upgrade / upload error they're not 'fessing up to

[TheresaA]

Mini boxes can't connect. Engineer has been and the fault is at your end - when will this be fixed? 

[Limutdfc]

lm having same issue  if engineer has been, what did they say was the issue.  Thanks

[MrNotsroc]

Yes having the same issue. Clicking reauthorise mini box & go is having no effect. Plus some apps ITVx Disney etc not playing?

[Daniel0210]

@TheresaA 
I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other. If an engineer attended what did he/she tell you before they left?

[amylaurennnx]

We are having the same issue. Reactivate isn't working and neither are Disney+, Netflix etc

[Rik4]

I'm having the same issue. Tried all the trouble shooting steps and not worked. Called Sky spoke to someone who was trying to arrange a engineer to attend next Tuesday but got cut off and got no return call. Called again and was advised there is a known issue which specialist teams are working on but no timescale. 

[Stellag]

That's not very helpful when you need to watch in more than one room - rugby is'n't granny's favourite!    

[Daniel-F]

Hi all,

Thanks for sharing the issue you have found over this morning.

Can I ask all to please retry getting your mini box up and running and again and letting me know if it's connected up okay now or if the same issue is present?

Thanks,

[stattofeet]

Hello spoken to SKY who's said there is an issue that should be resolved by 4pm