Cancellation Query

[Da20]

After answering all the security questions and been verified the virtual assistant keeps asking the same three questions all the time getting nowhere fast

Moderator note: Amended title to better reflect query

[Daniel0210]

@Da20 

So is your query something we can perhaps advise on? 

[Da20]

• Been trying to cancel sky tv used the email address mysky,@sky.co.uk but never got delivered for some reason thought I would use the virtual assistant as I don't want to phone takes to long.

[Daniel0210 · Accepted solution]

@Da20 
To cancel your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q totally the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.

[Da20]

Hi done all that that's how I ended up with the virtual assistant and email address. My contract ends next month I think I will write to them . Thanks for your help.