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Discussion topic: Cancellation Query

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This message was authored by Da20 This message was authored by: Da20

Cancellation Query

After answering all the security questions and been verified the virtual assistant keeps asking the same three questions all the time getting nowhere fast

 

Moderator note: Amended title to better reflect query


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Virtuall Assistant

Posted by a Superuser, not a Sky employee. Find out more

@Da20 
To cancel your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q totally the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Virtuall Assistant

Posted by a Superuser, not a Sky employee. Find out more

@Da20 

So is your query something we can perhaps advise on? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Da20
Topic Author
This message was authored by Da20 This message was authored by: Da20

Re: Virtuall Assistant

  • Been trying to cancel sky tv used the email address mysky,@sky.co.uk but never got delivered for some reason thought I would use the virtual assistant as I don't want to phone takes to long.
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Virtuall Assistant

Posted by a Superuser, not a Sky employee. Find out more

@Da20 
To cancel your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q totally the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Da20
Topic Author
This message was authored by Da20 This message was authored by: Da20

Re: Virtuall Assistant

Hi done all that that's how I ended up with the virtual assistant and email address. My contract ends next month I think I will write to them . Thanks for your help. 

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