08 Dec 2023
05:29 PM
- last edited:
11 Dec 2023
08:33 AM
by
Daniel-F
After answering all the security questions and been verified the virtual assistant keeps asking the same three questions all the time getting nowhere fast
Moderator note: Amended title to better reflect query
08 Dec 2023 06:25 PM
Posted by a Superuser, not a Sky employee. Find out more@Da20
To cancel your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.
If you are cancelling Sky Q totally the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.
08 Dec 2023 06:02 PM
Posted by a Superuser, not a Sky employee. Find out moreSo is your query something we can perhaps advise on?
08 Dec 2023 06:23 PM
08 Dec 2023 06:25 PM
Posted by a Superuser, not a Sky employee. Find out more@Da20
To cancel your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.
If you are cancelling Sky Q totally the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.
08 Dec 2023 06:32 PM
Hi done all that that's how I ended up with the virtual assistant and email address. My contract ends next month I think I will write to them . Thanks for your help.
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