@Tayo1
Although the thread you posted in originally say virtual assistant it isn't a route to that feature. I've moved your post to a separate thread in the Sky Q board.
For a “no satellite signal” message look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.
If you have Sky+ you'll have to contact a local satellite company at your own expense.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
