0

Discussion topic: sky dish is damaged

Reply
This message was authored by francis2 This message was authored by: francis2

sky dish is damaged

my sky dish outside my house is damaged and will need fixed asap as iv no tv at all. it says on my tv. this channel is currently affiliated with your satellite signal. just checked my dish and it's damaged 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: sky dish is damaged

Posted by a Superuser, not a Sky employee. Find out more

@francis2 

You will have to call Sky and arrange an engineer. Sky may charge you as you own the dish. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
francis2
Topic Author
This message was authored by francis2 This message was authored by: francis2

Re: sky dish is damaged

It says its free as I didn't break it but they can't come out untill 2nd October? Is there anything else I can do?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: sky dish is damaged

Posted by a Superuser, not a Sky employee. Find out more

@francis2 

Arrange a local satellite company to repair/replace but that won't be free. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
francis2
Topic Author
This message was authored by francis2 This message was authored by: francis2

Re: sky dish is damaged

Will do, thanks 😊 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: sky dish is damaged

Posted by a Superuser, not a Sky employee. Find out more

@francis2 wrote:

my sky dish outside my house is damaged and will need fixed asap


If you need it 'asap' then you will likely have to pay a local firm to fix it.  Otherwise, call Sky and see when an engineer is next available (it may be days or weeks).

 

Usually, they will consider a credit once fixed (from when reported).

I am just another Sky customer and my views are my own
This message was authored by Frederic This message was authored by: Frederic

Re: sky dish is damaged.

The satellite dish got damaged and there is no signal at all. The receiver got knocked down. Can I get someone in ASAP or would a replacement from the shop work. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: sky dish is damaged.

Posted by a Superuser, not a Sky employee. Find out more

@Frederic 

Like the responses to the original post you'll need to call Sky and book an engineer. Depending on the damage there may be a charge. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: sky dish is damaged.

Posted by a Superuser, not a Sky employee. Find out more

@Frederic wrote:

The satellite dish got damaged and there is no signal at all. The receiver got knocked down. Can I get someone in ASAP or would a replacement from the shop work. 


As above, it will depend on engineer availability- could be days or weeks.  You may wish to consider paying a local contractor if it's not quick enough.

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion