Can watch program live but skyQ won’t record

[11Rolo]

Hi I've tried to record The Gilded age on sky Atlantic on sky Q.  I've got access to channel and can watch it Live but the recording "Fails" saying subscription required.  Any idea why?  

thanks

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[11Rolo]

Hi yes still waiting on advice please 

[Raider999 · Accepted solution]

@11Rolo  are you by any chance watching Slky Atlantic SD channel, but trying to record Sky Atlantic HD  channel without the HD add-on?

[11Rolo]

Hi tha could be the issue I  "series linked "  from the "Too picks"  on the Home Screen  I  have access to channel 108 so if there is another channel then that is the reason .  Many thanks for replying