Paramount + linked to sky (free w cinema) but charged

[Fi.ona]

Hello

i have Sky Cinema. I have followed onscreen instructions to activate paramount. I scan the QR and the Sky Message

"You've already linked your Sky and Paramount+ accounts

To start watching, open the Paramount+ app on your TV and select sign in"

appears. 
I go to sign in but am asked for payment details. So

I have tried the My sky app menu to activate Paramount but the button does not do anything. 

I phoned sky and had all the resets done. Still stuck in the asking for card details loop. So...

After a long long time spinning in this loop I entered card details just in case it then linked as free with sky. 

however... I am in a 7 day free trial with a £6.99 per month subscription to be paid in 7 days. 

I have tried the MySky Apps to activate but the button still does nothing. 

how do I get out of this loop and get paramount free with sky cinema?

I want to watch the new Fraiser.

[Quoman7]

---

@Fi.ona wrote:

Hello

i have Sky Cinema. I have followed onscreen instructions to activate paramount. I scan the QR and the Sky Message

"You've already linked your Sky and Paramount+ accounts

To start watching, open the Paramount+ app on your TV and select sign in"

appears. 
I go to sign in but am asked for payment details. So

I have tried the My sky app menu to activate Paramount but the button does not do anything. 

I phoned sky and had all the resets done. Still stuck in the asking for card details loop. So...

After a long long time spinning in this loop I entered card details just in case it then linked as free with sky. 

however... I am in a 7 day free trial with a £6.99 per month subscription to be paid in 7 days. 

I have tried the MySky Apps to activate but the button still does nothing. 

how do I get out of this loop and get paramount free with sky cinema?

I want to watch the new Fraiser.

---

Hi @Fi.ona Sign into Paramount + on another device other than SKYQ box, cancel your paid subscription.

Then sign into Paramount+ with your SKY ID and password?

[Fi.ona]

Hi @Quoman7 

I cancelled the trial / subscription via the Paramount website. I tried to register via Sky however the same message as before was displayed...

" You've already linked your Sky and Paramount+ accounts

To start watching, open the Paramount+ app on your TV and select sign in "

so I tried to sign in as instructed. This time the username or password was not identified. I have tried the forgotten password button but the email has not been delivered. I have tried a few times and same result. 

can sky delete all history of me linking my account with Paramount so I can try again? Or is there something else I can try? 

Fiona 😊

[Fi.ona]

Paramount + is still not working. As before when we scan the QR code Sky message says the accounts are linked. Now if we try log in on the tv the account details are incorrect. The reset password does not send a password email to any of my accounts. 

Is there a way Sky can check what account details are linked to Paramount?

Can sky check that any background information does have us registered as sky cinema customers? 

Has anyone found a fix?