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Discussion topic: Can’t watch PL match highlights on Home Screen

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This message was authored by DWF1 This message was authored by: DWF1

Can’t watch PL match highlights on Home Screen

Hi all,

 

I like to watch the Premier League match highlights on the Sky Q home page, but I have noticed since the start of the season I can't seem to watch any. 

I scroll to Premier League highlights and pick the match I want to watch, 

I get a blue screen with the message 'please wait for your programme to load' along the top of the screen. 


After a few seconds it shows the message 'Sorry, this item is currently unavailable, please try again later.' Or sometimes I get 'There is a technical fault with this programme, please try again later'. 


I am in Ireland, and have a basic package. 
I used to be able to view these highlights every weekend evening, but now they aren't working. 

Has anyone have any suggestions for me please? 

Thank you. 

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This message was authored by Dominic2 This message was authored by: Dominic2

Re: Can’t watch PL match highlights on Home Screen

Having the same problem . I'm in Ireland too . Any luck with it ?

DWF1
Topic Author
This message was authored by DWF1 This message was authored by: DWF1

Re: Can’t watch PL match highlights on Home Screen

No, unfortunately I've had no joy with it. 
I wonder is it down for everyone? 
I'll try my parents skyQ box later to check. 

This message was authored by Tryan1 This message was authored by: Tryan1

Re: Can’t watch PL match highlights on Home Screen

Same problem for me, also in Ireland. 

DWF1
Topic Author
This message was authored by DWF1 This message was authored by: DWF1

Re: Can’t watch PL match highlights on Home Screen

No luck with this as of yet, 

but I have noticed that I can watch PL highlights on my Sky Go app on my phone. 

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Can’t watch PL match highlights on Home Screen

Posted by a Superuser, not a Sky employee. Find out more

@DWF1 wrote:

Hi all,

 

I like to watch the Premier League match highlights on the Sky Q home page, but I have noticed since the start of the season I can't seem to watch any. 

I scroll to Premier League highlights and pick the match I want to watch, 

I get a blue screen with the message 'please wait for your programme to load' along the top of the screen. 


After a few seconds it shows the message 'Sorry, this item is currently unavailable, please try again later.' Or sometimes I get 'There is a technical fault with this programme, please try again later'. 


I am in Ireland, and have a basic package. 
I used to be able to view these highlights every weekend evening, but now they aren't working. 

Has anyone have any suggestions for me please? 

Thank you. 


Hi @DWF1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

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This message was authored by best+of+the+best This message was authored by: best+of+the+best

Re: Can’t watch PL match highlights on Home Screen

Posted by a Superuser, not a Sky employee. Find out more

@DWF1 wrote:

Hi all,

 

I like to watch the Premier League match highlights on the Sky Q home page, but I have noticed since the start of the season I can't seem to watch any. 

I scroll to Premier League highlights and pick the match I want to watch, 

I get a blue screen with the message 'please wait for your programme to load' along the top of the screen. 


After a few seconds it shows the message 'Sorry, this item is currently unavailable, please try again later.' Or sometimes I get 'There is a technical fault with this programme, please try again later'. 


I am in Ireland, and have a basic package. 
I used to be able to view these highlights every weekend evening, but now they aren't working. 

Has anyone have any suggestions for me please? 

Thank you. 


No issue for me Home - Sports - Football - Premier League Highlights

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16934699987223652640187396444567.jpg

DWF1
Topic Author
This message was authored by DWF1 This message was authored by: DWF1

Re: Can’t watch PL match highlights on Home Screen

Thanks, 

I have tried this to no avail. 

It's still not working for me. 
Any other ideas?

DWF1
Topic Author
This message was authored by DWF1 This message was authored by: DWF1

Re: Can’t watch PL match highlights on Home Screen

If I go to Home - Sports - Football - Premier league highlights they don't work either, 

but if I go to Premier league teams I can watch the highlights on each team. 
It's a bit convoluted but at least I can watch them that way. 

This message was authored by Tryan1 This message was authored by: Tryan1

Re: Can’t watch PL match highlights on Home Screen

My premier league highlights section still stuck on last round of last season, tried rebooting &  updated software to no avail. 
Parents box the same.

Anyone successfully sort this? Paying enough for the subscription to expect this to work...

This message was authored by ftballman This message was authored by: ftballman

Re: Can’t watch PL match highlights on Home Screen

I'm still getting this here too. Irish user too and judging by comments seems to be something just impacting Irish customers.

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